Help · FAQ
Frequently asked questions.
Answers to the questions we hear most about Prime Commercial Club Inc. — who we are, who can join, and what happens after an incident. Still need a hand? See our services or get in touch.
What is Prime Commercial Club?
Prime Commercial Club Inc. is a membership-based driver support association based in Melbourne, Victoria. We help taxi, rideshare, hire car and courier drivers stay on the road by coordinating accident assistance, vehicle repair and claims support when something goes wrong.
Is Prime Commercial Club an insurance company?
No. Prime Commercial Club Inc. is not an insurer, a financial institution or a legal advisor. We are a membership-based support association — members receive coordinated assistance under the membership terms, which is a membership benefit and not a financial product.
Who can join Prime Commercial Club?
Membership is open to taxi, rideshare, hire car and courier drivers operating across Victoria. If you drive commercially and want support after an incident, you're welcome to enquire about joining.
What should I do after an accident?
Make sure everyone is safe, then call Prime Commercial Club straight away on 0404 161 694. Our team will talk you through the next steps and coordinate repairs and support so you can get back on the road as quickly as possible.
How do I become a member of Prime Commercial Club?
Send an enquiry through our contact page or call the team on 0404 161 694 or 0452 600 006. We'll explain how membership works and what's involved in joining.
What does Prime Commercial Club help with?
We coordinate accident assistance, vehicle repair and claims support, and connect members with a wider driver support network. The goal is to reduce downtime and take the stress out of dealing with an incident.
What areas does Prime Commercial Club cover?
We support taxi and rideshare drivers across Melbourne and Victoria, including the northern suburbs.
How does claims support work?
Members can start a claim-support request online through our website. The team helps you gather the details of the incident and guides you through each step of the process.
Does Prime Commercial Club help with vehicle repairs?
Yes. We coordinate vehicle repairs through trusted repairers so members can get their vehicle fixed and return to work with as little disruption as possible.
How much does Prime Commercial Club membership cost?
Membership works on a contribution basis rather than a fixed price. The best way to get current details is to speak with our team — they'll explain how it works for your situation and what's included.
Can I get a replacement vehicle while mine is being repaired?
Keeping you earning matters to us. Where a member's vehicle is off the road, we work to arrange a replacement or courtesy vehicle where possible so you can keep working while repairs are carried out, subject to the membership terms.
What details should I have ready after an accident?
It helps to note the date, time and location, the other driver's details and registration, any police report number, and to take photos of the damage and the scene. When you contact Prime Commercial Club we'll walk you through exactly what's needed.
Does Prime Commercial Club support hire car and courier drivers too?
Yes. As well as taxi and rideshare drivers, our membership-based support extends to hire car and courier drivers operating across Victoria.
Can rideshare drivers get accident assistance?
Yes. We support rideshare drivers across Melbourne with guidance after an accident, claims support and vehicle repair coordination, whether you drive for Uber, DiDi, Ola or another platform.
Can you help with not-at-fault accident support?
We can support and guide members through the process after a not-at-fault incident. Whether an incident is treated as at-fault or not depends on the circumstances and the parties involved.
Do you help drivers in Thomastown, Campbellfield and the northern suburbs?
Yes. We support commercial drivers across Melbourne's northern suburbs and greater Victoria, including Thomastown, Campbellfield, Epping, Preston and Reservoir.
What photos should I take after a vehicle accident?
Where it's safe, photograph the damage to all vehicles, the wider scene, number plates, any traffic signals and the location. These details help support the process later.
What information should I collect from the other driver?
Their name and contact details, licence and vehicle registration, and their insurer if they share it. Photos of both vehicles and the location also help. We'll guide you on the rest.
Does Prime Commercial Club provide legal advice?
No. We are not a legal advisor and do not provide legal advice. We offer practical support and coordination; where formal advice is needed, we can suggest you speak with a qualified professional.
What should I do if my vehicle is not safe to drive after an accident?
Don't drive a vehicle that is unsafe. Arrange to have it moved to a safe place, then contact Prime Commercial Club and we'll help coordinate the next steps.
How do I contact Prime Commercial Club?
Call 0404 161 694 or 0452 600 006, or email primecommercialclub@gmail.com. You can also send an enquiry through our contact page and we'll get back to you.
Disclaimer: Prime Commercial Club Inc. operates as a membership-based support network. The organisation does not act as an insurer, financial institution, or legal advisor. Assistance is provided in accordance with membership terms and availability, and is subject to internal policies.